Night Auditor Supervisor

Job details

Location: 313 1 Avenue, Fox Creek, AB T0H 1P0

Hourly rate: $18.00 / hour

Terms of employment: Permanent employment, Full time (32-44 hours / week)

Vacancies: 1

Job Requirements & Duties

  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys
  • Ability to stand or walk for much of the work shift and move at a speed that is required to respond to work situations (i.e., run, walk, jog).
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Maintain confidentiality of proprietary information; protect company assets
  • Take, cancel and change room reservations
  • Process charges on guest folios
  • Check guests in and out of hotel
  • Provide information on hotel facilities and services
  • Provide information to guests on local attractions and dining options.
  • Customer service-oriented work with minimal supervision
  • Clerical duties (i.e. faxing, filing, photocopying) Reading text, document use, numeracy, writing, communication, working with others and problem solving
  • Decision making, critical thinking job task planning and organizing
  • Multi tasking in a busy environment
  • Excellent English comprehension and communication skills
  • Professional demeanor and guest service orientated.

Salary: $17.00+$1.00 SHIFT PREM per hour

Benefits: Dental care, Extended health care, Vision care & Life insurance

Schedule: Holidays & Night shift

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